Customer Service

Doing business with Worthington Industries is easy.

Doing business with us is easy, thanks to our professional customer service team. As the right-hand support to both our sales team and customers, our customer service representatives are located around the world, to provide attentive, timely assistance.

Our customer service team is trained extensively and uses their in-depth knowledge of our products, processes and logistics, to help make transactions efficient. Our teams, located in North America and Europe, include multilingual representatives who work with customers around the world to optimize ordering and shipping. EDI payment is also available.

Our demand planning team manages a world-class Sales & Operations Planning (S&OP) process. Our S&OP practices enable us to maintain continual alignment between demands and supply and respond to unplanned events with speed and integration.

Our Steel Processing customer service group uses an advanced ERP system giving use clear visibility and tracking that makes it easy for customers to do business with us. At our fingertips, we can view present and past orders, invoices, claims, inventory and forecasts. Making order management and repeat orders easy. Also, the ease of obtaining documentation or pulling analytics for improvement is enhanced because we utilize the latest technology offered. For example, we can provide chemistries for a coil that shipped over a year ago.